We put a great deal of effort into making sure systems are available, secure and customer data safe.
Our services run and customer data is stored on Amazon Web Services (AWS). AWS are a massive and well respected global computer services company. BBC's iPlayer runs on AWS. Others large companies running their systems on AWS include NASA, GE, McDonalds, Vodafone, Financial Times, NASDAQ, Unilever, Samsung and thousands more.
Property Partner's applications and databases run in two of AWS's Ireland data centres. All systems are kept on both of data centres and are kept in sync. When a customer logs onto Property Partner sometimes they logon to Dublin 1 data centre, sometimes Dublin 2.
Customer data is replicated across the two data centres in the very rare case that one fails. If one data centre fails, the other data centre continues providing an uninterrupted service while AWS fix the former and start the replication again. No data is lost. Customers notice no downtime. Such an occurrence is extremely rare.
Further, every night we copy all customer data from the Dublin data centres to AWS's data centre in Frankfurt. Should the whole of Dublin cease to exist due to natural disaster, we have a copy of all of our data and systems in Frankfurt.
The FCA are very strict regarding data security and require annual proof that, in the event of a disaster any where in our systems, the systems stay up and customer data is uncompromised. We run numerous disaster recovery simulations each year.
The FCA also require us to use cyber security companies to attempt to hack into our systems (penetration tests). These are carried out 6 monthly. Evidence is required by the FCA annually.